Frequently Asked Questions

What materials do you use for 3D printing?

We use high-quality PLA, PETG, and resin materials to ensure durable, detailed, and vibrant prints for all our products.

How long does it take to receive my order?

Most orders are printed and shipped within 3–5 business days. Delivery times vary by location, but you'll receive tracking with every order.

Can I request a custom 3D print?

Absolutely! We love custom orders. Reach out to us via chat or email with your design idea and we'll bring it to life.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $50. Standard shipping rates apply for orders below that threshold.

What is your return policy?

We accept returns within 14 days of delivery for non-custom items. Custom prints are final sale. Please contact us if you have any issues.

What file formats do you accept for custom designs?

We accept STL, OBJ, and 3MF file formats for custom print requests. If you're unsure, just reach out and we'll guide you through the process.

Are your products safe and non-toxic?

Yes! We use food-safe and non-toxic materials for all our prints. Our PLA filaments are biodegradable and environmentally friendly.

Can I get a refund on a custom order?

Custom orders are made specifically for you, so they are final sale. However, if there's a defect or error on our end, we'll reprint or refund it.

Do you ship internationally?

Yes, we ship worldwide! International shipping times and rates vary by destination. Tracking is included with every international order.

How do I care for my 3D printed products?

Keep your prints away from direct sunlight and high heat. Wipe clean with a damp cloth. Avoid submerging in water for extended periods.